Shanyansh Technologies Private Limited
Refund, Return, Replacement & Warranty Policy
1. Introduction & Legal Scope
This Refund, Return, Replacement and Warranty Policy (“Policy”) is issued by Shanyansh Technologies Private Limited, a company incorporated under the Companies Act, 2013, and governs all purchases made through our official platforms. This Policy is drafted to ensure transparency, customer protection, and compliance with applicable Indian consumer protection laws and Google Merchant Center requirements.
2. Return Window
Customers may request a return or refund within 30 (thirty) calendar days from the date of delivery confirmation.
3. Eligible Reasons for Return
We accept returns for the following reasons:
- Any reason (including change of mind or buyer’s remorse) – provided the product is unused, in original condition, with original packaging, tags, and all accessories included.
- Dead on Arrival (DOA)
- Physical damage during transit
- Incorrect or wrong product delivered
- Manufacturing defect identified within the return window
4. Return Options & Processing
Preferred Option: Full refund to the original payment method.
Alternative Option: Replacement (if requested by the customer and stock is available).
Return Shipping Costs:
- Free of charge (prepaid return label provided) for defective products, DOA, transit damage, or incorrect items.
- Customer is responsible for return shipping costs in case of change of mind or buyer’s remorse.
5. Refund Details
- Full refund (including original shipping charges) for defective, DOA, damaged, or incorrect products.
- Refund of product price only (original shipping charges non-refundable) for change-of-mind returns.
- Order cancelled before dispatch: Full refund including shipping.
6. Warranty Coverage
| Product Category | Warranty Period | Coverage |
|---|---|---|
| All Shanyansh Cables & Accessories | 6 Months | Manufacturing Defects Only |
7. How to Initiate a Return or Warranty Claim
- Contact our support team within the applicable window (30 days for returns, or during warranty period) via email or phone.
- Provide order number, clear photos/videos of the product and issue, and reason for return.
- We will review and respond with approval/instructions within 24–48 business hours.
- Ship the product back as per instructions (prepaid label if eligible).
- Upon receipt and inspection, we will process your refund or replacement.
8. Limitation of Liability
Shanyansh Technologies Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products. Our maximum liability shall not exceed the purchase value of the product.
9. Governing Law & Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts located in India.
10. Policy Amendments
Shanyansh Technologies Private Limited reserves the right to modify or update this Policy at any time without prior notice. Updates will be effective immediately upon publication on our website.