PURCHASE-CHANNEL SUPPORT
Marketplace Warranty Support
Products purchased through Amazon.in and other authorised marketplaces may be supported through the SHANYANSH Warranty & RMA Desk, subject to invoice verification, product eligibility and applicable warranty terms.
How responsibilities are separated
The relevant marketplace policy continues to govern wrong item, missing item, transit damage and other marketplace-handled issues. Manufacturing-defect claims may be diagnosed and resolved by SHANYANSH through repair or replacement under the applicable product warranty.
Supported purchase channels
- SHANYANSH.com
- Amazon.in
- Flipkart
- Other authorised marketplace
- Authorised dealer
- Offline retail purchase
Amazon.in claim information
The claim form collects the Amazon order ID, ASIN, product name, purchase date, invoice number and upload, seller name shown on the invoice, and customer contact details. This workflow does not state or imply that Amazon has approved, verified, authorised, endorsed or partnered with SHANYANSH.
Review sequence
- Submit order and invoice information.
- Complete remote troubleshooting and evidence review.
- Receive an eligibility decision and assigned service mode.
- Track inspection, repair or replacement, dispatch and closure through the RMA timeline.