Returns, Refunds & Warranty

1. Return window

Customers may request a return within 30 calendar days from confirmed delivery. Items must be returned with original packaging, accessories and invoice. Change-of-mind returns must be unused and in original condition.

2. Eligible reasons

• Dead on arrival or manufacturing defect identified within the return window.
• Physical damage during transit.
• Incorrect product delivered.
• Change of mind, when unused and complete.

3. Return shipping

For verified defective, damaged or incorrect items, eligible return shipping is covered by SHANYANSH. For change-of-mind returns, return shipping is paid by the customer.

4. Refund processing

Approved refunds are normally initiated within 5–7 business days after the returned item is received and inspected. Bank or payment-provider settlement times may vary. Refunds are issued to the original payment method.

5. Warranty coverage

SHANYANSH cables and accessories generally carry a 6-month limited warranty against manufacturing defects. A different period displayed on the product page, packaging or invoice takes precedence.

6. Exclusions

• Physical or liquid damage, misuse, voltage surge or improper installation.
• Normal wear, cosmetic damage and consumable deterioration.
• Unauthorized repair, modification or altered identification.
• Damage caused by incompatible equipment or external events.

7. Start a request

Contact support with the order number, invoice, product details, reason and clear photos/video. Approval follows verification and may result in repair, replacement, store credit or refund as applicable.