SHANYANSH Warranty Policy

1. Coverage and warranty start

Eligible manufacturing defects are reviewed under the warranty period assigned to the relevant SKU or ASIN. The warranty start basis may be the verified invoice date, delivery date or registration date according to the product record.

2. Eligible purchase channels and proof

Claims may be submitted for eligible products purchased from SHANYANSH.com, Amazon.in, Flipkart, another authorised marketplace, an authorised dealer or an offline retailer. Original purchase proof, product identification and invoice verification may be required.

3. Remote troubleshooting and inspection

The warranty desk may request remote troubleshooting, photographs, label evidence or a short video. A repair or replacement decision is made after eligibility review and, where required, physical inspection at an approved service facility.

4. Service modes

An approved case may use reverse pickup, courier self-dispatch or carry-in support. Reverse pickup is not guaranteed for every PIN code and remains subject to claim approval, courier serviceability, product eligibility, exclusions and document verification.

5. Repair and replacement

The applicable remedy may be repair or replacement based on product eligibility, inspection findings, part availability and warranty terms. A preferred customer outcome is a request, not an automatic entitlement.

6. Exclusions

• Physical, accidental or liquid damage
• Electrical misuse, voltage surge, burn marks or overheating caused by incompatible equipment
• Cut or broken cable, bent connector or abnormal wear
• Unauthorised repair or modification
• Missing, altered or unreadable serial or batch information
• Altered invoice, counterfeit product or unverifiable purchase

7. Policy separation

The SHANYANSH.com purchase return policy, marketplace return policy, manufacturer warranty policy and warranty repair/replacement process are separate. Marketplace return windows do not automatically become the manufacturer warranty period.

8. Service targets

Claim acknowledgement target: within 24 business hours. Initial review target: within 48 business hours. Reverse-pickup initiation target: within 2 business days after approval. A typical repair or replacement decision target is within 7 working days after receipt and inspection.

9. Documents and closure

Depending on the case, SHANYANSH may issue a Claim Acknowledgement, Pickup Authorisation, Inspection Report, Repair Report, Replacement Approval, Warranty Resolution Report, Dispatch Document or Closure Report. Legacy certificate terminology is not used.

10. Privacy, escalation and governing law

Customer evidence is processed for claim verification, fraud prevention, logistics and resolution. Logistics information is shared only where required for an approved service mode. Escalation contact: support@shanyansh.com. The policy is governed by applicable Indian law and mandatory consumer rights.